View invalid email address accounts
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1.
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From Email, click Invalid accounts. Invalid accounts appears. |
The grid displays any email address that a hosting ISP reports as invalid. The Attempts column displays the number of bounce errors you receive for an account, while the Created and Updated columns display when you receive the first and last bounce errors.
Note: The program does not send email to invalid addresses, so typically the Attempts column displays a single bounce error and the Created and Updated columns display the same date and time. However, if you mark an account as valid and it returns a bounce error, the Attempts column displays multiple bounce errors and the Updated column displays the date and time of the most recent bounce error.
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2.
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To export the email addresses in the grid to a *.csv file, click Export to .csv. You can open the file or select a location to save it. |
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3.
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To search for an email address, enter it in the Email address field and click Filter. |
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4.
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To view bounce error details, select an account and click the edit icon in the Mark as valid column. The invalid account page appears. |
For each bounce error, the grid displays the subject of the email, when you sent the message, when you received the bounce error, and the exact wording of the bounce error you received from the hosting ISP.
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5.
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To mark the account as valid so that you can send email, click Mark as valid. You return to Invalid accounts, the email address no longer appears in the grid. If you send email to the address and the hosting Internet service provider (ISP) reports it as invalid, the email address returns to Invalid accounts. |
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6.
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To return to Invalid accounts, click Return. |