Unlock User Accounts

If a user attempts to log in using an incorrect password five times within a 30 minute period of time, the account is locked. Once locked, a System Role Administrator must edit the user account and clear the Account is locked checkbox before the user can log in again.

Click to expand dropdownHow to Unlock a User Account
1. From Administration, under Configuration, click Organizational unit. The Domain Users page appears.
2. Under Users, select the user with the locked user account.
3. On the action bar, click Edit. The Properties screen appears.
4. Clear Account is locked out.
5. Click Save. You return to the Domain Users page.

The account is now unlocked and the user can attempt to log in again.

 

 

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