Manage Email Authentication Settings

Note: Don't see this yet? Expect its wider release in a future update.

An email domain is the portion of an email address following the "@" symbol to identify the organization or service provider that manages the email account. For example, in "user@example.com," "example.com" is the domain. The email domain directs messages to the correct server and ensures delivery to the intended recipient. Organizations often own and use one or more custom domains for their email communications.

Tip: For a more detailed explanation of these protocols and how they effect your email metrics, see Establish sender authentication.

Add a Domain

Your organization likely owns one of more domains that you use for email. To add the domain to your Blackbaud account:

1. Log in to app.Blackbaud.com.

2. From the solution menu on the left, select Admin.

3. Select Settings , Email.

4. On the Email authentication settings page, select Add domain.

5. Enter your domain, such as example.com, and select Add.

Tip: For more information, see your domain provider's instructions for authentication.

Domain Status

The Email authentication settings page displays your claimed domains. The domain status may be:

• Needs attention — Your domain authentication isn't verified. Select Edit to view and update your domain authentication settings.

• Deploying — Your domain authentication is fully verified, and the process to enable your email is in progress.

• Ready — Your domain is fully authenticated and ready to send email.

• Error — Your email authentication was verified, but a problem occurred. The issue might be due to expired protocols or a problem with your domain provider. Select Edit to view and update your domain authentication settings.