Application Hosting

Note: Only organization admins can authorize a password reset.

To access hosted applications, users need a hosting name and password. From Home, Reset passwords, admins can reset users' Blackbaud Hosting Services passwords or unlock their account for your organization.

Tip: When you reset a user's passwords, their software passwords will not be affected.

To quickly find a user, enter their criteria and select Search , like you would in Google or another search engine.

  1. From Reset passwords, select Application hosting.

  2. Select Reset password from the user's menu .

  3. Enter a temporary password.

  4. Select Submit.

    Note: The user will be prompted to change their password when they log in.

If a user attempts to log in with incorrect credentials too many times, their account may be locked. To unlock a user's account, from Reset passwords, select Application hosting. Then, select Unlock account from the user's menu .