Manage Access with Your Recovery Code and Recovery Phone Number
Multi-factor authentication (MFA) is the most effective way to increase the security of Blackbaud account and prevent others from accessing your personal data. However, if you lose the personal device that receives confirmation codes or if you can't receive confirmation codes for any other reason, then you can't access your Blackbaud solutions after you enable MFA.
To ensure that you are never locked out of your Blackbaud account, you receive a 24-digit recovery code when you set up MFA. This recovery code allows you to access your account without a confirmation code. In addition, you can also set up a recovery phone number to back up your recovery code.
This topic covers the following tasks:
Get a New Recovery Code
Your 24-digit recovery code allows you to access your Blackbaud ID account even if you lose the device that receives MFA confirmation codes or if you can't receive them for any other reason.
If you can't sign in and don't have your recovery code:
If you have a recovery phone number, follow the steps below to sign in with your recovery phone number. And when you reset MFA, be sure to save your new recovery code. This option is only available if you receive confirmation codes through a mobile authenticator app.
If you don't have a recovery phone number, contact Support.
If you can still sign in but you lost your recovery code, follow these steps to request a new one:
On your Blackbaud profile, select the edit button beside Multi-factor authentication.
On the Edit multi-factor authentication screen, select Manage and then select New recovery code.
To clear your recovery code and create a new one, select Reset.
Copy the new recovery code that replaces the one you just reset.
Warning: Make sure to save the new recovery code in a secure location so that you can access your account even if you can't receive confirmation codes.
To confirm that you saved the new code, select I saved my recovery code.
Select Close. You return to the Edit multi-factor authentication screen.
Select Close.
Set Up a Recovery Phone Number
A recovery phone number ensures that you are never locked out of your Blackbaud account. It backs up the 24-digit recovery code that you get when you set up MFA. If you can't receive confirmation codes and don't have your recovery code, you can use the recovery phone number to sign in and reset MFA. This option is only available if you use a mobile authenticator app to receive confirmation codes.
If you use a mobile authenticator app, you are prompted to add a recovery phone number after you sign in. Enter a mobile phone number that you can use as a backup if you lose your recovery code. Your recovery phone number then appears on your Blackbaud profile under Multi-factor authentication.
To edit your recovery phone number:
On your Blackbaud profile, select the edit button beside Multi-factor authentication.
Under Recovery phone, select Edit. Or if your account doesn't currently have a recovery phone number, select Add.
On the page that appears, enter a mobile phone number and select Continue.
You can select I don't have a mobile phone to remove the recovery phone number from your account, but we strongly recommend that you always have a recovery phone number to avoid getting locked out of your account.
On the page that appears, enter the confirmation code that we text to your mobile phone number and select Confirm.
Sign In with Your Recovery Code or Recovery Phone Number
If you can't receive confirmation codes for any reason, such as losing the personal device that receives them, you can use your recovery code to access your Blackbaud account:
On the Blackbaud ID sign-in page, select Continue with Email.
In the Email address field, enter your address and select Continue.
In the Password field, enter your password and select Sign in.
On the MFA page that prompts you for a confirmation code, select the Can't access your authenticator app? link. A page to confirm your identity appears.
Check your inbox for a confirmation email and copy the code.
Return to the page that confirms your identity, and on the Confirm email tab, enter the 6-digit code and then select Next.
Tip: The code expires after 10 minutes, but if it expires, you can return to the sign-in page and start over to get a new one.
On the Recovery code tab, enter your 24-digit code and select Next.
On the New code tab, copy the new recovery code that replaces the one you just used.
Warning: You can only use a recovery code once, so you need to save the new one in case you lose the device that receives confirmation codes or if you can't receive them for any other reason.
To confirm that you saved the new code, select I saved my recovery code.
Select Next. Your Blackbaud account appears, and you can go to your profile to update your MFA settings as necessary.
If you don't have your recovery code but you authenticate through a mobile authenticator app and set up a recovery phone number, you can use your recovery phone number to access your Blackbaud account and reset MFA:
On the Blackbaud ID sign-in page, select Continue with Email.
In the Email address field, enter your address and select Continue.
In the Password field, enter your password and select Sign in.
On the MFA page that prompts you for a confirmation code, select the Can't access your authenticator app? link. A page to confirm your identity appears.
Check your inbox for a confirmation email and copy the code.
Return to the page that confirms your identity, and on the Confirm email tab, enter the 6-digit code and then select Next.
Tip: The code expires after 10 minutes, but if it expires, you can return to the sign-in page and start over to get a new one.
On the Recovery code tab, select Don't have your recovery code?. A page to confirm your identity appears.
Check your inbox for another confirmation email and copy the code.
Return to the page that confirms your identity, and on the Confirm email tab of the page, enter the 6-digit code and then select Next.
Check your phone for a text with a confirmation code.
On the Confirm phone tab, enter the confirmation code and select Next.
On the third tab, select Set up MFA to reset MFA. A screen to set up MFA appears. Follow the steps to set up MFA again. After you finish, you can go to your profile to manage MFA settings as necessary.
Warning: Make sure to save the new recovery code in a secure location so that you can access your account even if you can't receive confirmation codes.