Manage file transfer

To access Managed File Transfer (MFT), select View MFT Home from your Blackbaud ID profile. You must use MFT to transfer files greater than 10 MB.

You must activate MFT before using it. You only need to do this one time.

From Managed File Transfer Home, select Use Managed File Transfer (MFT). You'll receive an email with instructions for activating your account. Make sure to activate your account within three hours, before the activation link expires.

  1. Prepare your files by compressing them into a password-protected ZIP file. For database files, compress each one as a separate ZIP file with at least a 256-bit key encryption. We recommend AES-256.

  2. Navigate to the appropriate site based on your region.

  3. Log in to the site by providing your Blackbaud ID email address and password.

  4. Navigate to Folders, SHARED FILES, ToBlackbaud, your Site ID, your email address.

  5. Select Upload, Select files.

  6. Select the files to share. After you send files to Blackbaud, they no longer appear in the Upload area.

When files are shared, you'll receive two emails from Blackbaud: an email notification that contains a link where you can access the shared files and an email with the password required to access the files.

To access the files:

  1. From the notification email, select the link to access the files.

  2. Enter the access password provided in the second email.

  3. Select Submit.

  4. Select the file and then select Download.

Your browser and network settings must be properly configured to transfer or retrieve data using web-based secure FTP. This is a Secure File Transfer Protocol (SFTP) method that uses a 256 bit Advanced Encryption Standards (AES) transfer encryption.