Password

When you use Blackbaud's authentication service to secure your Blackbaud ID, you sign in with your email address and password. The password must be at least 12 characters and include three of the following:

  • Capital letter

  • Lowercase letter

  • Number

  • Special character, such as !, #, or %

To ensure a strong password:

  • Don't use your email address or easily guessed words.

  • Don't base your password on personal details, such as birth date, phone number, or names of family members.

  • Don't use the same password as your email account or other online accounts.

  • Base your password on a phrase or sentence. Each extra character makes a password harder to hack.

For an extra layer of security, we strongly recommend that you enable multi-factor authentication (MFA). This is the most effective way to increase security, and Blackbaud enforces MFA on our solutions.

You can reset your password at any time if you authenticate through Blackbaud's secure service. Make sure to change it if you think your account was compromised.

Keep in mind that if you authenticate through a social sign-in or if your organization enables single sign-on, you don't manage your password on your profile. Instead, you manage it through the social networking service or your identity provider.

  1. On your profile, select the edit button beside Authentication details and then select Edit password.

  2. To confirm your identity, enter your current password.

  3. Enter and confirm the new password.

  4. Select Continue.

If you forgot your password, no worries; it happens!

  • If your organization enables single sign-on through an identity provider, contact your IT admin to change your password.

  • If you sign in through social sign-in, change your password through your social networking service.

  • If you sign in through Blackbaud's secure authentication service, you can reset your password. On the Blackbaud ID sign-in page, select Continue with Email, enter the email address associated with your Blackbaud ID, and select Continue. On the screen that appears, select Forgot password. Check your inbox for a reset password email, and follow the instructions to reset your password. If you don't receive the reset password email, check your Junk folder.

    • You can also change your password at any time on your Blackbaud profile. Select the edit button beside Authentication details and then select Edit password.