Add Users to your Blackbaud Site Account

A site administrator must add users to the official Blackbaud organization account on blackbaud.com to grant them access to Blackbaud Support, training, and more.

Note: Users can create a Blackbaud ID account without being invited by a site administrator. They can link this account to their Altru account for single sign-on, but they will not have full access to resources on blackbaud.com until a site administrator adds them to their organization account.

The blackbaud.com site administrator is generally your organization's primary contact with Blackbaud. This role is different from the Altru System Role Administrator and may not be the same person in your organization.

Tip: Learn how to become a site administrator for your organization.

  1. Log in to Altru or blackbaud.com. On the Omnibar, select the drop-down arrow next to your name and then click your email address to open your account.

  2. Under Organization users, select Invite User.

  3. Enter the user's first name, last name, and email address, and select Submit. To avoid confusion, enter the same email address used for the user's Altru account.

  4. Select the user's main role and select Submit. You can select only one role in this step — once the user has confirmed the invitation , you can add additional roles.

  5. When you select Submit, the user will receive an invitation email and you will receive a copy for your records. The user needs to select the link in the email to complete the process and activate the login.

    Tip: Need help adding users? Check out this KB article.