Membership Manager

Users assigned the Membership Manager role plan and analyze the membership program at your organization and solicit constituents to join as members. Users in this role can manage membership mailings and view data about volunteers and constituents, such as to manage and solicit members. A Membership Manager user can also print membership cards, add and manage membership fee payments, and generate reports and KPIs to track the effectiveness of your fundraising efforts.

Task name

Task description

Functional area

Add a group

Add a new group constituent.

Constituents

Add a mail package

Add the different pieces available for direct marketing efforts.

Marketing and Communications

Add a membership email

Add a new email based on a membership export definition.

Marketing and Communications

Add a membership letter

Add a new membership letter.

Marketing and Communications

Add a membership segment

Add a new membership segment.

Marketing and Communications

Add a payment

Add a new payment.

Revenue

Add a selection

Add a new ad-hoc query selection.

Marketing and Communications

Add an appeal

Add a new appeal.

Marketing and Communications

Add an email package

Add the different pieces available for direct marketing email efforts.

Marketing and Communications

Add an individual

Add a new individual constituent.

Constituents

Add an organization

Add a new organization constituent.

Constituents

Address processing options

View and manage the list of address processing option sets.

Marketing and Communications

Ad-hoc query search

Search for an ad-hoc query and view the results.

Analysis

All things Altru

Go to the Altru Resources page for videos, class schedules, and online help.

Tickets

Altru training page

Altru training page.

Fundraising

Altru training page

Altru training page.

Marketing and Communications

Appeal package performance

View performance data for appeals and packages.

Analysis

Appeal performance

View performance data for a group of appeals.

Analysis

Appeal performance

View performance data for a group of appeals.

Marketing and Communications

Appeal profile

View a detailed profile of an appeal.

Analysis

Appeal profile

View a detailed profile of an appeal.

Marketing and Communications

Appeal search

Search for and view appeal records.

Marketing and Communications

Ask ladder response

Analyze the response rates of ask ladders.

Marketing and Communications

Average gift comparison

Compare average gift amounts for different segments over a span of years.

Marketing and Communications

Benefits list

Displays a report listing all constituent benefits within a particular date range.

Analysis

Business process ownership

View and edit business process owners.

Administration

Breakeven analysis

Compare the performance of each segment in a marketing effort.

Marketing and Communications

Campaign recognition credit

View a campaign's recognition credits.

Analysis

Campaign summary

View a campaign summary.

Analysis

Constituent density map

Displays an interactive map that displays constituent densities using a heat map overlay.

Marketing and Communications

Constituent group types

Add, edit and delete constituent group types.

Constituents

Constituent map

Displays an interactive map where constituents can be viewed by their geographical locations.

Constituents

Constituent matching settings

Modify the settings used to identify duplicate records when adding a new record.

Administration

Constituent profile

View a detailed profile of a constituent.

Analysis

Constituent profile

View a detailed profile of a constituent.

Constituents

Constituent search

Search for and view constituent records.

Constituents

Default communication exclusions

Configure the default communication exclusions.

Marketing and Communications

Email search

Search for an email.

Marketing and Communications

Event revenue

View revenue data for a specific event.

Analysis

Export

Create and manage exports of query results.

Administration

Export definitions

Create and manage export definitions for marketing efforts.

Marketing and Communications

Export definitions

Create and manage export definitions.

Administration

Finder file counts

View the finder file counts for a marketing effort.

Marketing and Communications

Hierarchical campaign summary

View a campaign hierarchy summary.

Analysis

Household settings

Provides an interface for managing household settings.

Constituents

Indirect responses

View all indirect gifts for a marketing effort.

Marketing and Communications

Interaction categories and subcategories

Provides an interface for managing interaction categories and interactions within the system.

Marketing and Communications

KPI dashboard

View a customizable dashboard of KPI values and statistics.

Analysis

KPIs

Create, manage and schedule updates for KPIs.

Analysis

Letter search

Search for a letter.

Marketing and Communications

Letter template library

Manage the letter template library.

Marketing and Communications

List performance

Analyze list performance metrics including number of new donors, response rates, and ROI.

Marketing and Communications

List profile

View a detailed profile of a list.

Marketing and Communications

List summary

Detailed list report including metrics such as cost, total records, and expiration date.

Marketing and Communications

Marketing acknowledgements

Create and process marketing acknowledgements.

Marketing and Communications

Marketing record counts

View list use for a marketing effort.

Marketing and Communications

Marketing summary

Summary of all marketing efforts in the system.

Marketing and Communications

Membership appeals

View membership revenue associated with appeals.

Analysis

Membership conversion

Displays the membership conversion report

Analysis

Membership count

View a reporting detailing the membership count of a particular program.

Analysis

Membership program

View the membership program.

Fundraising

Membership programs

View list of membership programs.

Fundraising

Membership projected revenue

Displays the membership projected revenue report

Analysis

Membership promotions

List all membership promotions.

Fundraising

Membership renewal

Displays the membership renewal report

Analysis

Membership renewal effort

View renewal statistics for a membership renewal effort.

Analysis

Membership renewal efforts

Create and process membership renewal efforts.

Marketing and Communications

Membership reports

Help video explaining membership reports.

Analysis

Membership revenue

Displays the membership revenue report

Analysis

Membership statistics comparison

Displays the membership statistics comparison report

Analysis

Name format options

Provides an interface for managing name format options.

Marketing and Communications

Notifications

Provides a user interface for managing notifications.

Administration

Organization calendar

View events, mailings, and other activities taking place across your organization.

Administration

Organization search

Search for and view organization records.

Constituents

Origination settings

Configure constituent origination settings.

Constituents

Package performance

Displays package performance of a segment selection

Marketing and Communications

Page designer

Edit the appearance and format of your web forms.

Web

Planning calendar

View calendar of organization activity to help plan your communications.

Marketing and Communications

Print membership cards

Print membership cards.

Fundraising

Privacy policy

Edit the web page that displays your privacy policy.

Web

Query

Create and manage queries.

Analysis

Recognition count

View a report detailing the recognition count of a particular program.

Analysis

Recognition revenue

View a report detailing the recognition revenue of a particular program.

Analysis

Removed member counts

View the removed member counts for a marketing effort.

Marketing and Communications

Reporting filters

Manage revenue filters.

Revenue

Retention and attrition

View retention and attrition by year for a segment.

Marketing and Communications

Revenue by payment method

View the revenue by payment method report.

Analysis

Revenue by payment method

View the revenue by payment method report.

Revenue

Revenue detail

View details of constituent giving.

Revenue

Revenue dynamics

Compare constituent gift revenue activity for two periods of time.

Revenue

Segmented house file counts

View the segmented house file counts for a marketing effort.

Analysis

Segmented house file counts

View the segmented house file counts for a marketing effort.

Marketing and Communications

Selection brief

View a detailed profile of a marketing effort.

Marketing and Communications

Smart query browse

Browse smart query definitions.

Analysis

Smart query search

Search for a smart query and view the results.

Analysis

Source analysis response

Analyze response rates by source analysis value.

Marketing and Communications

Source code performance

Displays the source code performance for a selection of marketing efforts.

Marketing and Communications

Source codes

Manage source code layouts to be used in marketing efforts.

Marketing and Communications

Transaction search

Search for and view revenue transaction records.

Revenue

Undelivered email

Undelivered email jobs.

Administration

Unresolved responses

View all unresolved gifts for a marketing effort.

Marketing and Communications

View creatives

Add and manage the items that make up your marketing effort packages, such as graphics or brochures.

Marketing and Communications

View emails

Add and manage emails created from export definitions.

Marketing and Communications

View letters and documents

Add and manage the letters and documents associated with your packages and marketing efforts.

Marketing and Communications

View marketing efforts

Manage all aspects of marketing efforts including packages, segments, analysis, and more.

Marketing and Communications

View packages

Manage the different pieces available for all your marketing efforts.

Marketing and Communications

View segments

Manage the groupings of your prospects that enable you to target them.

Marketing and Communications

View selections

Manage the criteria used to filter records and create your marketing effort segments.

Marketing and Communications

View white mail segments

Manage your white mail segments.

Marketing and Communications

Volunteer daily schedule

Show the daily schedule report for all volunteers.

Analysis

Volunteer search

Search for and view volunteer records.

Volunteers

Web dashboard

View personalized dashboards

Analysis