Challenge Chargeback Requests

When a card holder disputes the validity of a transaction with the credit card company (for example, if the credit card is reported stolen or the card holder does not recognize the transaction), the credit card company issues a chargeback request to Blackbaud Merchant Services. If you determine that a transaction disputed by a chargeback is valid, you can challenge the chargeback request. When you challenge the chargeback, you must provide relevant evidence to support the validity of the transaction, such as a screen capture of the transaction record. When you create a chargeback challenge, you can attach the evidence as document and image files.

Tip: For assistance with a chargeback challenge, you can email Blackbaud Merchant Services at chargebacks@blackbaud.com for consultation.