View Unmatched Disbursements

After you upload the disbursement report, the Unmatched disbursements tab on the Reconcile transactions and disbursements page displays any transactions in the disbursement report that do not match corresponding transactions in your database. Use the Transactions for filter to review unmatched transactions grouped by transaction date. With the Gateway ID field, you can display transactions associated with a specific gateway ID or all gateway IDs. After you specify filter criteria, select Apply to update the page.

Unmatched disbursements exist for various reasons. For example, your organization may have submitted these transactions to the processor from outside of the program, or the automatic reconciliation may not have successfully matched these transactions with their counterparts in the database. An unmatched status may also occur when transactions successfully matched corresponding transactions, but were not automatically reconciled because time zone differences caused transaction date inconsistencies.

From the Unmatched disbursements tab, you can manage these transactions as necessary. You can remove a transaction from the list, or search the database for a transaction's match.

• If a transaction does not have a corresponding transaction in your database, you can remove the transaction from the list. To remove a transaction, select the double arrows next to a transaction to display an action bar. On the action bar, select Remove from list. When a message appears to ask whether to remove the transaction, select Yes.

• If a transaction has a corresponding transaction in your database, you can reconcile the two transactions. For information about how to reconcile the transactions, refer to Find a Transaction Match.

Tip: When a transaction is not relevant to the program, such as a miscellaneous transaction associated with an event, you can select to remove the transaction from the list. You can then mark the transaction as Reconciled on the View by disbursement tab.

Tip: To remove multiple transactions from the list, select the checkbox in the column header to access an action bar.