Status Overview

Reconciled signifies that transactions in the disbursement report correspond to transactions in your database.

Pending signifies that transactions exist in your database, but have not been reconciled to a disbursement transaction. This status only displays on the View by transaction tab.

Suspect transactions are automatically flagged by Blackbaud Merchant Services when they meet specific criteria. Transactions flagged as suspect help avoid costly fees associated with potentially unnecessary transactions. Blackbaud Merchant Services does not disburse funds from a suspect transaction until you approve it. You can view suspect transactions from the View by transaction tab and Suspect charges tab.

Unmatched disbursements display any transactions in the disbursement report that do not match corresponding transactions in your database. Unmatched transactions display on both the View by disbursement and Unmatched disbursements tabs.

Fraud fee is a credit card processing fee associated with the Fraud Management service offered through Blackbaud Merchant Services. These fees display on the View by disbursement tab for informational purposes.

Chargeback pending signifies chargeback requests. When a card holder disputes the validity of a transaction with the credit card company, the credit card company issues a chargeback request to Blackbaud Merchant Services.

Chargeback disputed signifies chargeback requests that have been challenged.

Chargeback resolved signifies chargebacks requests that have been addressed. This is the final status applied to a chargeback.

Chargeback refund signifies a refund transaction. After Blackbaud Merchant Services issues a refund, a chargeback refund transaction is generated and displays on the View by disbursement tab. If a corresponding transaction exists in the program, you can update the original transaction as necessary.