Clear the Results of a Donor Relations Communication

When you run a donor relations communication such as acknowledgements or reminders, Altru automatically marks its associated revenue records with a history of the communication. For example, when you run acknowledgements, Altru automatically marks its revenue records as acknowledged. If you need to run the communication again, such as due an incorrect recipient selection or a typographical error in its content, you can clear its results to remove the history of the communication from its recipients or associated records.

On the History tab, select the instance under Outputs and select Clear results. When a message appears to ask whether to clear the results of the communication, select Yes.