Guest Pass Benefits

If your system is configured in Tickets to allow guest passes, you can assign guest pass benefits to membership levels. For example, you can give your highest level members four guest passes they can use for select ticketing programs. Like other benefits, you can choose the quantity, number to offer, and frequency of eligibility. You can also choose when passes expire.

Guest passes are issued automatically when a patron purchases a new membership or renews a qualifying membership. Issued passes appear in the Benefits and sent items section of the member's record and on the Guest Passes tab of their constituent record.

• From the membership record, you can edit the expiration date for the passes. You can also delete the guest pass benefit if no passes have been redeemed yet. To edit the quantity of passes issued, use the Benefits tab on the sales order or payment.

• If the purchased membership level allows multiple members, such as a Family level, each person listed as a member on the membership record is entitled to the guest pass benefit. For example, if a membership level awards two guest passes, two passes appear on the primary constituent's record as well as each family members' records. There are two passes available for the family — not two per member.

• If a member upgrades their membership at mid-term or end of term, and the upgrade qualifies them for additional passes, the new passes are added to any remaining passes from their previous membership level.

• Guest passes are redeemed in Daily Sales. Printed passes aren't necessary— you simply need some mechanism to verify the pass owner's identity. For example, a member can present their membership card or driver's license. . Note: If you need to provide printed passes, you can use query fields to export guest pass information to a merge tool outside of Altru.

Note: Guest passes can also be issued to constituents (non-members). For example, if an exhibit is unavailable when a patron visits, you can give them a guest pass to return on a different day. For more information, see Manage Constituent Guest Passes.