Print Orders, Tickets, and Sales Documents

When an order is complete, tickets and other sales documents like itemized receipts and will call headers either print immediately or are deferred and must be printed manually. The delivery method selected for an order determines whether sales documents print immediately or are deferred. You can configure the print settings for each individual delivery method your organization uses.

Note: In order to print tickets and sales documents, a number of configuration tasks must be successfully completed. These tasks include adding workstations, defining printer lists, and configuring ticket and sales document templates. For information about print configuration tasks, see the “Tickets Configuration” section of the help file.

When you print tickets and sales documents manually, you have several options. You can print the entire order, which includes all tickets and sales documents that are relevant for the order, or you can print only the specific tickets or sales documents you need. Additionally, you can reprint an entire order or only specific tickets and sales documents that are needed.

Tip: When patrons arrive at your organization to pick up tickets that have not yet been printed or are part of an unpaid order, you can select Pick Up Tickets from Sales to quickly locate the orders, process payments, and print tickets. For more information, see Pick Up Tickets.