Configure Credit Card Rejection Alerts

Note: To generate email alerts, you must first configure database mail settings in Administration. For more information, see Configure Email Alerts.

When there are credit card rejections, Altru sends an email alert to assigned users to let them know that payments failed to process. The email includes a link to the page in Altru where you can review these rejections.

You need to assign users to receive the rejection alert messages. The easiest method is to use the Configure email alerts task found on the Credit Card Processing page.

You can also assign users and edit the default message from the EFT credit card rejection alert page. From Administration, click Email alerts. Then click EFT credit card rejection alert.

To assign users, click Assign to users. To edit the email's subject, merge fields, or message body, click Edit.

Warning: You can assign an email address that is used for all email alerts sent to a user. This is not necessarily the same address assigned to the user account or to the constituent linked to the application user. If you update the address on the Email preferences tab of the Application User page or on the Configure credit card processing email alerts screen, the new address is used for all email alerts assigned to the user. This does not update the email addresses assigned to the user account or constituent record.