Credit Card Updater Business Process

The Credit Card Updater service — available for all Blackbaud Merchant Services accounts — automatically scans your credit cards to check for updated info in real time. In Altru, a nightly business process runs and determines whether to update revenue records to reflect new card info.

Note: You must enable the Credit Card Updater business process for it to run nightly. For more information, see Enable Credit Card Updater

When the business process updates revenue records, the Credit Card Updated field appears and displays the month and year that the card info was updated.

• For recurring gifts, the info appears under Transaction summary.

• For pledges, the info appears on the Details tab.

If no updates are available, the field does not display. To locate revenue records associated with non-updated credit cards, we recommend you run the "Credit Card Updates" query and set the Status to equal "Not updated."

Tip: Sometimes you may need to manually update credit card info after the business process runs — for example, when a donor calls to provide a new expiration date. When you manually update card info in Altru, this overrides the last update made by the business process, and the Credit Card Updated field is removed from the revenue record.