Change Group Visit Dates

After a group reservation is booked, you can adjust the dates of the visit or facility rental as needed. For example, if a school calls and needs to change the dates of a field trip they have already booked and paid for, you change the date of the visit to accommodate the new plans.

To change the group visit or facility rental date, you first access the reservation record. To locate a reservation, you can access the Group Sales page and select Search reservations or you can view the sales orders for a specific constituent and select the reservation to change.

When you move a group reservation, the itineraries and all daily admission programs, program events, custom items, and resources are intact and scheduled with relative dates based on the new visit date you entered. If applicable, any order due dates defined on the original reservation are moved using relative dates. If a rate scale is assigned to the reservation, it is moved as well along with any payments that have been received. Contracts, notes, and other documentation items stay intact.

Tip: To save time, you can drag and drop a reservation displayed on the reservation calendar to a different day to change the visit date. When you move the reservation to a different day, the Change visit date screen appears so you can check for conflicts before saving. For more information about the reservation calendar, see View the Group Reservation Calendar.