Common Print Issues

There are several common print error messages you may encounter. These errors are usually caused by configuration issues and are described in detail below. To avoid problems when printing, make sure the required print configuration tasks have been successfully completed. These tasks include adding workstations, defining printer lists, and configuring ticket and sales document templates. For information about print configuration tasks, see the “Tickets Configuration” section of the help file.

Issue	Error Message	Explanation
No template defined for this document type for this delivery method/sales method	No message appears.	If a document does not print when you think it should, verify that a sales document template has been correctly defined and configured for the relevant document type.
All templates for this document type are inactive for this delivery method/sales method	No message appears.	If a document does not print when you think it should, verify that an active sales document template is associated with the related document type.
Workstation not defined for this machine	No message appears	Verify that a workstation has been added to the system for the machine you are attempting to print from.
Workstation defined for this machine is inactive	No message appears	Workstation can be marked “Inactive.” Verify that the workstation you are attempting to print from is an “Active” workstation.
Workstation found, no printers defined	“Unable to find valid printer for this workstation.”	Verify that printers have been correctly added to the workstation you are attempting to print from.
Workstation found, all defined printers are invalid	“Unable to find valid printer for this workstation.”	Verify that printers have been correctly added to the workstation you are attempting to print from and are also included in a valid printer list.
Printer is offline	No message appears.	If documents do not print as expected, verify that your printers are online.
Printer is out of stock/paper	No message appears.	If documents do not print as expected, verify that your printers have paper.