Defer Payment

After a patron has placed their order you can offer them the option to defer payment until they arrive to pick up their tickets. If the patron chooses to do so, select Pay on arrival to change the order’s status to Reserved, and continue to a blank order page so a new order can be placed.

Note: All orders that use “Pay on arrival” receive an order status of “Reserved” and the order is considered unpaid. The order also has a post status of Not posted. The order balance will remain until you add payments and reach a zero balance.

When the patron arrives to claim their purchase, use the Order Search to access the reserved order and add payments. Select the Only search unpaid orders filter to locate the patron’s order. For more information about how to search for orders, see Search for Orders .

Tip: From Sales, you can also select Pick up tickets to access reserved orders. From the Pick Up Tickets screen, use the search options to locate and select the order. For information, see Defer Payment.

After you access the patron’s reserved order, you begin on the Accept Payments tab where you can verify the patron’s order and apply payment, or edit or remove items as necessary. Select the Create Order tab if more items should be added to the order. For more information about how to apply a payment, see Correct Completed Order Payments.

Note: If the patron selects the Pay on arrival option to defer payment, any fees, taxes, or discounts that have been applied will be recalculated when the patron arrives to claim their purchase. For example, if the order was placed on a day that a certain discount was valid, if the discount is no longer valid when they arrive to pay for their purchase, the discount will automatically be removed.

If the patron purchased tickets to a membership restricted event, their membership eligibility will be checked again when they pay on arrival.