Download a Rejection Export File

When you add or edit a credit card processing process, you can configure rejection handling to create an export file of all transactions that have permanent rejections. You can use this export with targeted communications, such as to request updated information from cardholders. The file contains details about each transaction and the related donor commitments.

You can download the export file as a comma separated value (CSV) or Excel (XLSX) file from the recent status tab of the credit card processing process status page. If you configure rejection handling to create retry batches, the program generates a rejection export file for each batch with transactions that have permanent rejections. To download a rejection export file, under Transaction outcomes, select your file type from the options next to the permanent rejections you want. For information about the credit card processing process status page, refer to Credit Card Processing Process Status Page.