Group Sales Refunds

From the Group Sales Reservation page, you can issue refunds. You can refund the full payment until the reservation is checked in. After check-in, you can only refund the overpaid amounts on reservations. For example, if a reservation has a balance of $150 and a patron makes two $100 payments, you can only refund the over paid amount of $50.

Note: In the Pricing section of the Group Sales Reservation page, a Refund link appears if an overpayment is available for refund. Before check in, you can refund anytime under the Refunds section.

  1. From Sales, under Daily tasks, select Group Sales.

  2. Select a reservation to refund.

  3. Under Refunds, select Add.

  4. The Balance field displays the amount the patron still owns.

  5. Under Amount, enter the amount to refund.

  6. Under Payment, select the payment to refund.

    Note: If a payment has already been refunded, the amount that you can refund appears under the dropdown.

  7. Under Refund method, choose how to refund the money.

  8. Under Reason, select the reason for the refund.

  9. Complete the refund.