Manually Open CashDrawers

When a compatible cash drawer is installed and configured correctly, it opens automatically based on the payment method selected during a transaction. For example, the cash drawer can be configured to open when “Cash” is selected during a sale or refund.

If needed, you can manually open a cash drawer when no sale or refund has taken place.

Note: To aid in fraud prevention, you must provide a reason when opening a cash drawer manually.

  1. From Sales, select No sale/open cash drawer.

  2. Under Reason, enter the reason for manually opening the cash drawers.

  3. Under Comment, you can enter additional notes as needed.

  4. Select Save to open the cash drawer.