Print or Reprint Tickets

After you add payment to an order and reach a zero balance, tickets are either printed automatically or deferred to be printed manually at a later time depending on the delivery method used for the order. From the Tickets tab of a completed order, you can manually print tickets that have been deferred or reprint tickets if necessary.

Note: On each delivery method, you configure a setting that determines whether sales documents print immediately upon order completion or if printing is deferred until a later time. For information about how to configure delivery methods, see the Configuration section of the help file.

You must print tickets manually if the delivery method assigned to the order has been configured to defer printing. For example, if the delivery method selected for the order is will call, and your organization prints all will call tickets upon the arrival of the patron, you can access the Tickets tab of a completed order and manually print tickets for patrons as they arrive.

If tickets have already been printed, you can reprint them as needed. For example, a patron may need replacement tickets if their order was lost in the mail. When tickets are reprinted, a new barcode ID is generated for each and the original barcode ID is invalidated.