Apply Order Discounts and Promotions

From the Advance Sales or Daily Sales page, you can apply discounts and promotions to reduce the price of the purchase prior to payment. You can apply valid manual discounts and promotions, and apply promotion code discounts and promotions if presented by the patron. Any discounts and promotions configured to apply automatically appear in the order summary and recalculate the price of the order as items are added to the cart.

Tip: If your organization configures manual discounts or promotions, the Discounts and promotions button appears on the Daily Sales page. To apply a discount or promotion to a daily sales order, you can select this button. We recommend your organization also configure buttons on the Daily Sales page for the most common discounts and promotions. For example, if you offer a buy one ticket or merchandise item, get one free discount, you can configure a “Buy One, Get One” button to quickly access the discount during a daily sales order.

If you have security rights, you can also enter adjustable discounts at your discretion. For example, you can apply a 10 percent discount to an order for an unsatisfied customer, or take $10 off an event that is already in progress.

If you apply multiple discounts and promotions to an order, the program evaluates the order and selects the discount, or discounts, that provide the greatest value for the patron. The program runs two separate evaluations on discounts and promotions: one on discounts and promotions that apply to individual items within the order, and one on discounts and promotions that apply to the price of the entire order. Since the program treats discounts and promotions that apply to individual items and discounts and promotions that apply to the entire order as separate calculations, it can select more than one discount or promotion to reduce the price of purchase.

After you apply discounts and promotions prior to payment, you can see a separate view of all applied discounts and promotions, including those not selected for use by the program. You can also remove any manual or promotion code discounts and promotions applied to the order as necessary, such as if you enter the wrong promotion code and apply the incorrect discount, or if you select the AAA manual discount rather than the AARP discount.