Mark a Reason Code as Inactive or Active

If you no longer use a reason code, you can mark it as inactive. The code remains in the database as archived information, but users cannot assign it to a future change. To view an inactive reason code on the Manage Reason Codes page, you must first select Filter, select Include inactive, and select Apply.

Tip: If you cannot delete a reason code such as when assigned to a change, but do not plan to use it in the future, you can mark it as inactive.

After you mark a reason code as inactive, you can mark it as active again to resume its use.