Resolve Scheduling Conflicts for a Group Itinerary

When you schedule a group itinerary by loading a track or copying another itinerary, you may encounter schedule conflicts, resource conflicts, or other availability issues. For example, if you load a track that contains an event that is not available on the day of the itinerary, the event is not scheduled. Instead, a placeholder for the event is displayed on the itinerary.

If conflicts exist for an itinerary, an exclamation point appears on the Itineraries tab. To clearly identify the non-scheduled items from those that were successfully scheduled, a red placeholder items appears on the itinerary with a “NOT ADDED” description. To resolve this type of issue, you select the non-scheduled item and select Schedule missing event.

Note: As an alternative, you can always delete a non-scheduled item from the itinerary to remove the conflict and add a new event, program, or item as needed.

There are multiple situations that could cause a conflict or scheduling issue when loading a track or copying an itinerary. The following table provides a description of each issue and the suggested resolution.

Issue	Resolution
Event or program is inactive.	Select the non-scheduled item and select Find another event.
Event does not have enough capacity for the itinerary.	Select the non-scheduled item and select Find another event.
Event is blocked by another itinerary. This means that on another itinerary, the event you want is marked as unavailable to other groups.	Select the non-scheduled item and select Find another event. Or you can access the event causing the conflict and clear the Mark event unavailable to other groups checkbox.
Event or program is missing a price type required by the itinerary.	Select the non-scheduled item and select Find another event or Find another program.
Event not scheduled on the specified date or time.	Select the non-scheduled item and select Schedule missing event.
Daily admission program inactive.	Select the non-scheduled item and select Find another program.
Custom item blocked by another item. This means that on another itinerary, the custom item you want has a location that is marked as unavailable to other groups. Or, it could mean the capacity for a location has already been reached.	Access the item causing the conflict and clear the Mark location unavailable to other groups checkbox. Or, select the non-scheduled item and select Resolve to choose a different location.
Resource conflicts.	Select the non-scheduled item and select Resolve. Or you can access the resource in conflict, under Configuration select Resources, and order more resources.