Review Closed Drawers

When you save a closed drawer and choose not to submit it upon saving, the Close Drawer report is displayed. This report shows the cash drawer amount as well as checks and other payments entered on the Close drawer screen. It also shows the expected number of checks and other receipts as calculated by the system.

Note: A closed drawer with a "Submitted" status displays different levels of information in the Close Drawer report than a closed drawer with an "Approved" status. Differences exist when the close drawer includes cash details rather than a total cash account. For example, a submitted Close Drawer report may display currency and coin amounts, a total amount for cash and checks, and an expected amount for payments other than cash or check. An approved Close Drawer report may display the total cash counted and starting balance in the report.

Note: Because online sales do not involve cash or checks and there are no receipts, there is nothing to review or approve. A supervisor simply creates a deposit for sales processed online. For more information, see RunDeposit Process.

If a supervisor views a closed drawer from the Approve Closed Drawers page, an Expected amount column is displayed on the report. This column displays what the system has calculated as the expected amount that should be in the drawer. The figures in the Expected amount column are adjusted to reflect refunds. For example, if a ticket seller received $300 in cash payments and refunds $50 in cash before reconciling, the expected amount is $250. The Expected amount column is only available if you have the proper security rights. As a fraud prevention measure, the Expected amount column is not displayed on the Close Drawer report generated during the close drawer process for ticket sellers.

You should review this report to compare the check and receipt quantities with the expected quantities calculated by the system. This enables you to find possible errors and make corrections before you submit the closed drawer. If you find errors, you edit the Close drawer screen before you submit the close drawer for approval.

Tip: To view payment and refund details in the report, select Transaction details and select Refresh.

When you submit the closed drawer for approval, you complete the close shift process. Only a supervisor or other user with proper security rights can approve a close drawer, edit a submitted closed drawer, or view cash information on the Close Drawer report. For more information about specifying a drawer close policy, see Configure Close Drawer Policy.

Note: If you add a sales order payment after you begin the close drawer process, you should update the actual cash amount or payment quantities on the Close drawer screen before you submit the closed drawer for approval.