Schedule Custom Items for a GroupItinerary

Custom items provide the flexibility to schedule things on a group itinerary that are not daily admission programs or program events. For example, with custom items you can schedule things like meals, gift shop visits, informal tours, meet-ups, and facility rentals.

When you schedule a custom item, you select a location where the custom item will take place. For example, you may add a custom item for lunch that takes place in a courtyard or a wedding reception that takes place in the atrium. Before you can add a custom item and assign it a location, a user with the required system permissions must add locations to the system.

The location you select for a custom item can have a price associated with it, which is how a group is charged for a facility rental. If you previously configured default facility prices, when you select a location on a custom item, the default price associated with that location is automatically displayed. If no default has been configured, you simply enter the price as needed.

Tip: When you schedule a custom item and select a location, you can mark the location as unavailable. This prevents other groups from scheduling a custom item at the same location during the same time period.

You can also assign supplies/equipment resources and staffing resources to a custom item. If you assign staffing resources to a custom item, you should also schedule people to fill those resource positions after you save the item. To schedule people to fill the resource positions assigned to a custom item, access the Staffing tab on the reservation record. For more information, see Assign People to FillStaffing Resource Positions for Itineraries and Itinerary Items.

Note: If a group’s plans change, you can edit the custom items on the itinerary as needed. You can also remove items from the itinerary.