Guest Passes

Configure guest passes to offer them as a benefit to your members or constituents.

Guest passes are issued automatically when a patron purchases a new membership or renews a qualifying membership. You can also issue passes on a constituent record. Issued passes appear in the Benefits and sent items section of the member's record and on the Guest Passes tab of their constituent record.

Guest passes are redeemed in Daily Sales. Printed passes aren't necessary — you simply need some mechanism to verify the pass owner's identity. For example, a patron using an employer's guest pass can present their work ID, or a member can present their membership card or driver's license.

Tip: To provide printed passes, you can use query fields to export guest pass info to a merge tool outside of Altru.

To enable guest passes, you must have the Guest Services Manager system role.

  1. From Tickets, select Guest Passes under Configuration.

  2. Select Allow guest passes to be issued and redeemed.

  3. Under Restrict passes to these programs, select the programs guest passes may be redeemed for.

  4. Select Save.

A membership benefit named “System-generated Guest Pass” is added to the benefit catalog. You can edit the value and fulfillment information on the benefit.

Note: If you later decide to turn off guest passes, the benefit will no longer be available for new membership programs and you won't be able to add guest passes to constituents. However, guests can still redeem valid guest passes that were already issued. Also, you can't turn off guest passes if the benefit is assigned to a membership level. You must delete the guest pass benefit from all membership levels and then select Do not allow new guest passes to be issued.