Configure Combination Availability

When combinations are created, Altru sets default availability parameters that determine if the combination is valid at the time it is purchased. You can edit the combination's default availability parameters. For example, you can update the availability so the combination is only available for purchase on every Thursday during the month of July. You can also make the combination available for online sales.

If you do not edit the default availability parameters, the combination is available for purchase at all times and through daily and advance sales, as long as it is not marked as inactive.

Combinations are available for online sales when:

  • Selected events occur on the same day.

  • The program group includes only one program.

  • Membership or constituency restrictions are NOT defined on the Membership and Constituency tabs.

Combinations are unavailable for online sales on a selected date when:

  • The combination includes a program group in which all events meet any of these criteria:

    • Event does not exist on the selected date.

    • Event is sold out on the selected date.

    • Today is outside the on-sale period for the event.

    • The current date/time is blocked for all delivery methods (i.e., within the 1 hour window before an event that does not allow eTickets).

  • The selected date is beyond the on-sale period set in Online settings for tickets defined on the Manage Program Forms page in Web.

Note: When a patron attempts to purchase a combination that is unavailable, they receive an error message and are then prompted to choose another date on the calendar.

Combinations are unavailable for online sales on ALL dates when:

  • The combination is inactive.

  • All programs within a program group are marked Inactive.

  • Online Sales is not selected on the combination's Availability tab.

  • Online Sales is not enabled as a sales method for all programs within a program group.

  • Today is outside the on-sale period for the combination.

Note: When a patron attempts to purchase a combination that is unavailable for all dates, they receive an error message. They must choose a different combination.