Edit a Workstation's Payment Terminal Settings

To process in-person payments through an EMV-certified payment terminal, first register the device through the Blackbaud Merchant Services Web Portal under Terminal devices, Register terminals. Then, enable it from the workstation's record in Altru.

Tip: Before you enable a payment terminal, ensure the workstation is configured and its machine status is confirmed. For more information, see Add a Workstation.

  1. From Tickets, select Workstations, then select a workstation's record.

  2. Select the Payment Terminal - EMV tab.

  3. Select Edit.

  4. Select whether to enable the EMV-certified terminal for card present credit card processing.

  5. Choose the terminal to use at the workstation.

    Note: Don't see your payment terminal in the list? If a machine doesn't have access to the device, or the device isn't registered with your Blackbaud Merchant Services account, it can't be assigned to the workstation configured on that machine.

  6. Select which sales methods will use the payment terminal to process card present payments. All available sales methods are selected by default — if you don't plan to use a payment terminal in a particular sales method at the workstation, deselect it from the list.

  7. Select Save.

After the payment terminal is enabled, all card-present credit card payments processed at this workstation must be entered through the device in the selected sales methods.

Warning: To pay for recurring transactions, supporters must use a credit or debit card. For digital wallets (such as Apple Pay and Google Pay), only one-time payments are supported.

Note: Payments made via a contactless method — such as tap-to-pay and mobile wallets — display with "No Name" under the payment's credit card details. This is a policy instituted by the major credit card companies and is designed to protect personal information from malicious attacks.