Resolve Schedule Conflicts

You can schedule multiple program events at once to maximize efficiency. However, when you schedule multiple events that span a significant period of time, you may end up with schedule conflicts that must be resolved. Typical conflicts include scheduling an event in the same location and time slot as a previously scheduled event. If schedule conflicts exist, they appear on the Conflicts tab of a program record.

Note: When you create a new event that conflicts with a previously scheduled event, the new event is not scheduled. Instead, the new event appears only on the Conflicts tab until all conflicts are resolved.

To resolve schedule conflicts, you have multiple options. Each option is different and will affect your schedule run in different ways. For example, you can completely undo a schedule run and start fresh or address each conflict individually. Before you begin to resolve schedule conflicts, make sure you review each option carefully and select the solution that meets your needs and provides the best results for your situation. You may need to check with the user who created the conflicts to understand fully which events should remain and which should be rescheduled or removed. To resolve conflicts, you have the following options:

• You can undo the last scheduling run performed for a program. This option removes the conflicts, as well as any successfully scheduled events from the last schedule run. This allows you to completely start over and schedule events again. For more information, see Undo the Last Schedule Run.

• You can override conflicts to schedule events. With this option, you disregard the conflicts and schedule the events anyway. This option removes the conflicts, and results in multiple events with the same locations or time slots that need to be account for manually. You can override conflicts to schedule individual events or a group of events. For more information, see Override Conflicts to Schedule Events.

• You can delete newly created events that are in conflict. If you choose to delete events to resolve conflicts, the events that were just created are always deleted, not the events that already existed and were successfully scheduled. You can delete individual events or a group of events. For more information, see Delete Schedule Conflicts.

• You can edit newly scheduled events that are in conflict to change the date, time, resource, or location so they are no longer in conflict. If the new information you select resolves the current conflict and no other conflicts are introduced, the events are saved. For more information, see Edit New Scheduled Events.

• You can edit previously scheduled events that are now in conflict with new events to change the date, time, resource, or location so they are not in conflict. If the new information you select resolves the current conflict and no other conflicts are created, you can then proceed to successfully schedule the new events. For more information, see Edit Previously Scheduled Events.

After conflicts are resolved, they no longer appear on the Conflicts tab. Any events successfully scheduled as the result of conflict resolution appear on the Calendar tab and Event List tab of the program record. After all conflicts are handled, the Conflicts tab disappears.