Design the Default Acknowledgement Email

Before you create web forms, create an acknowledgment email to confirm donations, ticket purchases, or memberships. After patrons complete checkout through your web forms, Altru sends this email automatically.

To design the email:

1. From Web, under Configuration, select Default acknowledgement email.

2. In the pop-up, use the HTML editor to design and format your message.

Tip: To create a more tailored acknowledgment email for a specific designation, event program, or membership program, create a custom acknowledgement email. For more information, see Custom Acknowledgment Emails for Web Forms.

Best Practices for Acknowledgement Emails

• Include the name of your organization in the subject line.

• Select More Options link and select the option to receive failures. Enter the email address you want to receive failure alerts. This allows you to follow up with constituents that are missing confirmation for transactions.

• Use the HTML editor to insert your organization’s logo or banner to reinforce your visual brand.

• Use a table to restrict the width of the email to 580 px to display on a mobile screen without horizontal scroll.

• Include merge fields such as the user's name to personalize the message.

• Always include a link back to your organization's website and event calendar.

• Include text that explains how the transaction will appear on the user's credit card statement.