Email Tickets

When patrons lose or do not receive an email with a link to the eTickets page, you can resend the eTicket email for tickets with an Active or Reserved status.

From the sales order record, you can resend the email from the Tickets tab or under Tasks.

The patron's primary email address appears in the To address field, if available. A default reply message appears in the editor. If you edit this message, be aware that spam filters base their filtering on the content of the message. We recommend that you test the updated message before sending it to patrons.

Note: Only users in these roles can access this feature: Altru Essentials, Guest services manager, Group sales Coordinator, Marketing Manager, and Ticket Seller.