Sell Event Packages

Package sales are similar to individual event sales, with some exceptions.

Advance Sales

From the Create order tab in Advance Sales, enter a date range to view packages with events during that period. Each package event appears after the parent package name. Events that haven’t gone on sale yet still appear in the list but are disabled. You can add the entire package to the order or individual events from the package.

Online Sales

Packages can be sold online once web forms have been configured. To configure event package forms, go to Web and select Manage event package forms. Under Manage Event Package Forms, the list displays your organization’s preregistered programs with event packages and their associated events.

From this area you can complete several tasks. You can:

  • Open and edit program, package, or event records.

  • Edit the default acknowledgment emails or the descriptions that appear on the form.

  • Edit the design and language options on the package. If the program allows online sales for individual events, you can also update options for events.

Note: If Allow patrons to register for individual events sold online or through Daily Sales is selected on a package, you'll need to approve each individual event you want to sell on the website.

Daily Sales

At this time, packages cannot be sold through daily sales. However, if Allow patrons to register for individual events sold online or through Daily Sales is marked for a package, you can sell individual events from a package in daily sales.

Discounts

You can configure certain discounts to apply to event packages. For information about creating and managing discounts, see Discounts and Promotions.

  • Per-item

    You can create standard, per-item discounts for packages.

    To make an item-level discount available for packages, on the General tab of the discount, select Applies to event packages, then select the price type and value/percentage. On the Programs tab, choose which programs the discount applies to.

    For performance reasons, item-level discounts cannot be configured to apply to both individual event tickets and packages. If you offer the same discount for both types of events (for example, a 10% member discount), create two separate discounts.

    On the Discounts tab of the program record, there is a new Item type column which displays whether the discount applies to tickets or event packages.

  • Per-order

    You can configure order-level discounts to apply to packages.

    For discounts that calculate a specific amount off, the discount will apply to packages automatically.

    For discounts that calculate a percentage off, configure the discount to apply to packages. To make a percent-off discount available for packages, on the General tab of the discount, select Applies to event packages.

Sales Orders

When a patron purchases a package, the total amount paid for the package is split between each event. For example, if they pay $100 for the package of 5 classes, the order will show each class with a payment of $20.

Refunds

You can issue a full or partial refund for a purchased package. At this time, you cannot issue refunds for individual events within a package.

Reschedule Packages

You can reschedule a package registration for another event package of the same program and price type. When you reschedule a package registration, any price difference is ignored. If you need to refund the price difference, or charge an additional amount, process a refund and purchase the package for the new date and time instead.

To access the Reschedule Tickets page, from Sales, under Manage orders, select Reschedule tickets.