Edit a program event on a group itinerary

1. From Sales, select Group sales.

2. On the calendar, select a reservation and select Go to reservation.

3. Select the Itineraries tab.

4. Locate the itinerary to edit and select Customize itinerary.

5. On the itinerary calendar view, select the program event to change and select Edit.

6. The General tab displays the start date, time, location, and other specifics of the event you are editing. If needed, you can filter by program, date, and time to change the event on the itinerary. The Start date field defaults to day of the event you selected to edit.

• If this is a single day itinerary, the date displayed is the arrival date and you select program events available on this date.

• If this is a multi-day itinerary, you can select a different date in this field in order to view events available for each day the of group’s visit. A multi-day itinerary is limited to five days starting with the date of the visit.

7. The Program field displays all scheduled programs that are available through the “Group Sales” sales method and have events during the date and time selected. Select the down arrow and select a program to view. The times in the Between fields are automatically displayed according to the duration of the event you are editing. You can change the times as needed to expand the programs and events to select from.

8. The grid displays the scheduled events that occur during the specified date and time for the selected program. The availability of each event is also displayed. Select the program event to add to the itinerary. If the grid is empty, there are no events scheduled for the selected program during the date and time entered.

Note: If there are not enough tickets available to accommodate the group, you cannot save the event.

9. When you select an event, the start and end times for the event are displayed under Item details. If needed, you can adjust the times for the event to accommodate the group. You can adjust the start time to be any time within the event duration. For example, if the event is from 9:00 to 11:00, you can set the event to begin any time during that two hour period. The end time is not limited to the event duration and can be set outside the default duration as needed.

10. You can select or clear the Mark event unavailable to other groups checkbox. If you select this checkbox, this event is blocked from being sold to other groups.

11. In the Notes field, enter any additional information related to the group program like special requests or other relevant information. For example, the group may want to spend more time at a particular exhibit or request a specific guide. The notes entered here are displayed on the itinerary calendar view, as well as on the printed itinerary.

12. On the Additional resources tab, you can edit the resources needed for the group’s program event.

13. Before you save the program event, you can check for resource conflicts. However, you can also choose to ignore conflicts.

14. Select Save.