Print or reprint an order

1. Open the completed order for which to print or reprint tickets and sales documents. For information about how to open a completed order, see Search for Orders .

2. Under Tasks, select Print order. All printable tickets and sales documents are listed.

If tickets have not yet been printed for the order, all tickets and relevant sales documents are automatically selected for printing. If some tickets have been printed, only the unprinted tickets are selected for printing and none of the sales documents are selected. If all tickets have been printed, nothing is selected.

Note: Document types that are not configured with a valid sales document template cannot be printed and are not listed on the Print tickets and sales documents screen.

3. In the grid, select the corresponding checkbox for each ticket and sales document to print or reprint. Clear the checkboxes for the items you do not want to print.

Tip: To quickly select every ticket and sales document in the order, select Check all. You can also select Check none to quickly deselect every selected ticket. To select multiple tickets at once, hold Ctrl on the keyboard and select each individual ticket, then select Check selected.

4. If you are reprinting a ticket, in the Reason field, select the reason for the reprint, such as “Lost ticket.” This field is required when you reprint tickets.

Note: If you are printing a ticket for the first time, the Reason field is inactive.

5. Select Print. The selected tickets and sales documents print and you return to the Completed Order page.