Prioritize ticket templates

1. On the program record, select the Tickets tab.

2. In the Ticket templates grid, select the template to make higher or lower priority in the list of templates.

3. Select the up or down arrow to prioritize the ticket template accordingly.

Note: Use the Priority column in the Ticket templates grid to view the currently set priority of templates. The template with the priority of 1 is the highest priority template.

4. Review the list of ticket templates to verify the correct priority has been set.