Set up DMARC compliant emails

When mailbox providers — such as a university’s email system — receive messages from your organization’s domain, they use Sender Policy Framework (SPF) or DomainKeys Identified Mail (DKIM) authentication methods to evaluate whether the email is actually from your organization. Let's say your email service provider — such as Blackbaud — sends an email on your behalf from your email address to an applicant’s email address. Although the addresses use the same domain, Big State University’s email system might mark the message as spam if you don’t authorize Blackbaud to send messages using the domain. In such scenarios, Domain Message Authentication Reporting and Conformance (DMARC) allows mailbox providers to establish policies for handling legitimate emails that originate from the email service provider. For detailed information about DMARC and how the policies work, see DMARC.

Your domain might also include DMARC policies for how mailbox providers should handle messages that don’t pass authentication checks. To authorize Blackbaud to send emails on your behalf from Blackbaud Award Management and Stewardship Management, complete the following steps:

Note: Before you complete these steps, verify your organization has DMARC already configured.

  1. From Site, Settings, select Content.

  2. Under Email Settings, select DMARC DNS Setup.

  3. In the Domain field, enter the domain you use to send email.

    To find the domain, go to Site, Settings, Content. From the Site Email field, copy the text that appears after @.

  4. Select Create Domain to generate your unique DNS records.

  5. From the Email DMARC DNS Settings, copy the DNS records.

  6. Access your DNS record via your domain name registrar – such as GoDaddy, Network Solutions, or – and add your unique records.

  7. Return to the Email DMARC DNS Settings screen and select Verify.

    Note: If the validation isn't successful, contact your DNS Support for further assistance.