Create a New Request for a Backup for Blackbaud Altru

Your organization can request one backup per month. To create a new request, you must be an organization administrator or have the Backup requests – Backup Administrators permissions role.

  1. To request a backup, go to the Backup Portal URL for your Blackbaud Altru environment. It'll follow this format:

    https://host.nxt.blackbaud.com/client-backup-tickets/?envid=ENVIRONMENT_ID&svcid=altru

    Replace the ENVIRONMENT_ID placeholder with your Altru environment ID.

    Tip: Don't know your ENVIRONMENT_ID? See the KnowledgeBase article "How to find my Environment ID?"

  2. Select Create backup .

  3. Review the Tenant ID of the database.

  4. Select whether to

    • Use latest backup.

    • Specify point in time. Then choose a date and time from the previous seven days.

      Consider this option if you recently processed a large change and need to undo it. Choose a time before the change occurred.

  5. Select Submit.

  6. Processing time varies based on the size of the database. You'll receive an email notification when it's ready. Use the link in the email to access your backup data. It expires after seven days. See Download Backup Information for Blackbaud Altru.

Note: Looking for a different product's info? Go to Create a New Request for a Backup.