What's New

To help you easily figure out who ordered a payment terminal, from Terminal devices, Order terminals, the Ordered by column now displays the name of the user who placed the order.

For more information, see Payment Terminal Devices.

To help you maintain consistency, we’ve made updates to the date format for CSV exports. Now, when you download a transaction list, a transaction totals report, or a Credit Card Updater report, the date format in the export matches the format within the Blackbaud Merchant Services web portal. For example, if your date format is 31/7/2024 in your transaction list, the CSV format is also 31/7/2024. Previously, the CSV format switched to 7/31/2024.

The Luminate Online 24.4 release includes the following enhancements to payment processing:

• A dynamic and secure checkout form that meets Payment Card Industry Data Security Standard v4.0 requirements

• An improved user experience built on industry best practice settings

• More payment methods such as Apple Pay and Google Pay

• End-to-end transaction management in Blackbaud Merchant Services

For more information, see Update Your Checkout Experience and Luminate Online Checkout FAQs.

To provide your supporters with more ways to pay, Blackbaud’s Payment Terminal solution now supports recurring payments paid by credit and debit card. Previously, only one-time payments were supported.

Warning: Currently, Payment Terminal doesn’t support recurring payments paid by digital wallets (such as Apple Pay and Google Pay). One-time payments are still supported.

To pay for a recurring transaction, such as an auto-renewing membership, payers must authorize your organization to store their payment method by agreeing to terms shown on the Payment Terminal device.

Note: You should also communicate to the payer the terms and conditions for recurring payments. For example, in Blackbaud Altru, you should set up and send an appeal communication to auto-renewing members.

Payment Terminal is currently available through Altru and the Payments API. With Payment Terminal, you can:

• Accept contactless payments via cards with embedded chips and “tap to pay” technologies.

• Process payments three times faster than with a magnetic swipe device.

• Protect constituents and your organization from credit card fraud with EMV-certified card readers that offer end-to-end encryption.

• Conveniently reconcile Payment Terminal transactions with others processed through your Blackbaud Merchant Services account.

Visit Payment Terminal resources to get started!