Configure Email Service Settings

To send email messages through the program, you must first configure the connection to the Shared Services server hosted by Blackbaud. You can also prioritize the order in which the program sends each type of general purpose email job to the server. From the Email Services Configuration page, you can configure these settings. To access this page from the Email Services page, select Email service settings under Configuration.

To send email messages through the program, you must configure the connection to the Shared Services server hosted by Blackbaud. Under Connection health, you can view whether the program can connect to this server. Under Email services external server settings, you can view the network address and credentials used to connect to the server. For information about how to edit this information, see Edit the External Server Settings.

When you run a general purpose email process, the program submits jobs for email messages such as newsletters, blasts, and notifications to the Shared Services server. Under Email category processing order, you can view the order in which the program submits each type of email message. You can prioritize each category as necessary. For example, to submit email blasts before newsletters, you can give email blasts a higher priority. To adjust the priority of an email category, select it in the grid and select the up or down arrow.

Tip: Impacted by California Assembly Bill 488? While you wait to be restored to good standing, suppress California residents from receiving donation solicitation emails. For more information, see Best practices while impacted by California Assembly Bill 488.