Clear the Results of a Correspondence Process Instance

You can clear the results of an instance of a correspondence process, such as if you inadvertently run a process with an incorrect selection of constituents. When you clear the results of a process, the program removes the correspondence from the constituents’ Communications pages.

1. From Marketing and Communications, select Manage correspondence. The Manage Correspondence page appears.

2. On the Correspondence List tab, select a correspondence process and select Go to process. The status page of the process appears.

3. On the History tab, select the instance to clear.

4. Select Clear results. A message appears to confirm the removal of the correspondence from the constituents’ history.

5. Select Yes. The program removes the correspondence from the selected constituents’ Communications pages. On the status page of the process, the History tab displays “Results cleared” in the Status column for the instance.