Communications

On the Communications tab, you can view all mail and email communication your organization has with the constituent. From the grid, you can manually add and manage communications such as appeals. You cannot manually add email. Email communication sent to the constituent, including email from Blackbaud Internet Solutions, automatically appears in the grid.

Under Communications,your communications with the constituent appear. For each communication, you can view the date of the communication, its type and channel, and whether the constituent responded to the communication. For a constituent group or household, the Constituent column appears and displays the member who receives the communication.

To help find a specific communication, you can filter the grid by criteria such as type or channel. In the filter fields, select the criteria of the communications to display and select Apply. To remove the filter, select Reset. To make sure the grid displays the latest information, select Refresh List.

For a mail communication, the Name column appears when the program generated the communication as part of a process.

To view additional information about a mail communication, select its row in the grid. Beneath the row, additional details appear. If the constituent responded to the mail, the Responses field displays the response. When you select a mail communication that was manually added to the constituent record and contains comments, the Comments field displays the comments entered.

To access the status page of a communication process, select its name under Communications.

For an email communication, you can view information about the communication your organization sends to the constituent. The Details column lists the subject of the email sent to the constituent.

To view additional information about an email communication, select its row in the grid. Beneath the row, details about the communication appear, including the date it was sent; whether its delivery was unsuccessful; the email address it was sent to; whether the constituent opened the email, clicked a link in it, or made a donation to your organization in response to it; and the subject of the email.

The total in the Donated field only includes donations from Blackbaud Internet Solutions. It does not include membership or event payments.

Depending on your system role and security rights, you can view the message report online for email from Blackbaud Internet Solutions. To view the message report, select its row in the grid and then select the link in the Subject field.

Tip: Blackbaud Internet Solutions email is associated with the Appeal Mailings or Online Confirmations communication types. Email messages and email campaigns are associated with the Appeal Mailings type. Automatically generated email messages, such as an acknowledgement sent when a user submits a donation, are associated with the Online Confirmationstype .