Mark a Correspondence Process Inactive or Active

If you no longer use a correspondence process, you can mark it inactive. The process remains in the database as archived information, such as for a historical audit trail. To view an inactive correspondence process, you must first select Include inactive in the filter on the Correspondence List tab of the Manage Correspondence page for it to appear in the Correspondence processes grid.

After you mark a process inactive, you can mark it active again to resume its use.

  1. From Marketing and Communications, select Manage correspondence. The Manage Correspondence page appears.

  2. On the Correspondence List tab, select Filter, select Include inactive, and select Apply. The inactive correspondence processes appear.

  3. Under Correspondence processes, select a process and select Mark active. A confirmation message appears.

    Note: To mark an inactive process active from its status page, select Mark active under Tasks.

  4. Select Yes. You return to the Manage Correspondence page.

  1. From Marketing and Communications, select Manage correspondence. The Manage Correspondence page appears.

  2. On the Correspondence List tab, select a correspondence process and select Mark inactive. A message confirmation appears.

    Note: To mark a process inactive from its status page, select Mark inactive under Tasks.

  3. Select Yes. You return to the Manage Correspondence page.