Credit Card Processing Results Report

After you run a credit card processing process, you can view detailed information about its results from the Recent status tab of the credit card process status page. From the History tab, you can also view results reports for previous times the process had been run. To view the Results report, select Results report. Select the types of transactions and applications to include, and select View Report.

The Credit Card Processing Results Report shows details about the processed batch, such as the batch number, the number of payments processed, the date the process ran, the number of authorized transactions, and the total revenue amount for those authorized transactions.

You can also view details about rejection handling for the processed batch, including the number of times the credit card process has been run for provisional rejections in this batch and the maximum number of allowed attempts.

Note: When provisional rejections are attempted the maximum number of allowed attempts, they are treated as permanent.

• If the batch contains provisional rejections, you can view how many transactions have provisional rejections. These transactions could be successfully authorized if you attempt to process them again, such as transactions of credit cards that exceed the maximum balance limit or are rejected due to a banking server error. If provisional rejections are placed in a retry batch, you can view the batch number. Later, you can process the retry batch to attempt to authorize provisional rejections. The Provisionally rejected revenue total field displays the potential revenue that your organization could receive if the provisional rejections are successfully authorized later.

• If the batch contains permanent rejections, you can view the number of transactions that have permanent rejection. These transactions are unlikely to be successfully authorized if you attempt to process them again, such as due to expired credit cards and credit cards reported lost or stolen. The Permanently rejected revenue total field displays the total revenue associated with these rejections. This is the potential revenue that your organization expected to receive, but will not receive unless you take additional action. For example, you can provide targeted communication with these cardholders to request updated information.

For each transaction, you can view its transaction number, the commitment lookup ID, the last four digits of the credit card, its transaction amount, the authorization/rejection code, and its transaction outcome.

Note: If you have permissions to view constituent and commitment information, the commitment lookup ID and constituent name appear as links you can use to access the commitment and constituent records.

The Transaction outcome field displays the batch number for successfully authorized transactions. If you set up rejection handling to remove rejected transactions, the outcome displays when permanent rejections are placed in an export file and the batch number for provisional rejections placed in a retry batch.

To view additional information about each transaction, select the + sign. The row expands to show the card type, expiration date, application, date the commitment began and the rejection category if applicable.

For information about the credit card processing process status page, refer to Credit Card Processing Process Status Page.