Lockbox

Your organization may use a lockbox service to collect and process payments. For example, your donors may mail payments in response to an appeal directly to a secure location, such as a post office box. The lockbox service then accesses this location to process the payments, such as to deposit the revenue directly into your organization’s bank account. The lockbox service also provides a batch file of the payments processed, which your organization can import into your database to create records of the transactions. To view information about the lockbox service that processed a payment, select the Lockbox tab on the payment record.

On this tab, you can view the lockbox service associated with the payment. You can also view the number of the batch received from the lockbox service and where in the batch the payment appears. The program enters this information when it creates the record during the committal of the batch.

Note: The Batch number field on the Lockbox tab displays the number of the batch file received from the lockbox service, not the number of the batch used to import the file into your database. For reconciliation purposes, we recommend you retain a copy of the batch file received from the lockbox service.

From the Lockbox tab, you can edit the lockbox and batch information, such as to reconcile an error.