Service Pack 22

With Award Management, you can keep track of student awards. Award Management now has a one-way integration with Blackbaud CRM, so you can see student awards that have been granted and accepted for constituents in your Blackbaud CRM database.

Configure Award Management Integration

Before you can integrate Award Management with Blackbaud CRM, you must configure the connection between the two programs.

1. From Administration, select Award Management configuration under Award Management. The Award Management Configuration page appears.

2. Select Edit configuration. The Edit an Award Management configuration screen appears.

3. In the Award Management token field, enter your token. To find your token in your Award Management admin portal, select Site, Settings, Import & Export Tools. The token appears under Export Token.

4. In the Award Management URL field, enter the URL you use to access your Award Management website.

5. Select Save. You return to the Award Management Configuration page.

Add Award Management Integration

Once you configure your integration, you can add a business process to run regularly to update your Award Management information in your Blackbaud CRM database. You can run the process manually or schedule it to run periodically to keep your database up to date. The Award Management information appears on the constituent record, under Funds received.

Note: The integration updates Award Management information in your database, but it does not add new constituent or award records.

1. From Administration, select Award Management integration under Award Management. The Award Management Integration page appears.

2. Select Add. The Add an Award Management integration process screen appears.

3. Enter a name and description for the process. These will help you and others recognize each business process, particularly if you create more than one.

4. In the Integration type field, select the data you want to transfer from Award Management to Blackbaud CRM.

   • When you select Full, the integration process loads all the available Award Management information into Blackbaud CRM. This works best the first time you run this process.

   • When you select Incremental, the integration process only updates information that has changed in Award Management since the last time you ran the process.

     Note: You can create two processes, one for full integration and one for incremental, or create a single process, run a full integration once, and then edit the process to be incremental for subsequent runs.

5. Select Save.

Tip: Once you create your integration process, you can run it or schedule it to run periodically.

Review the following configuration details:

• To search for a constituent by Name or Lookup ID, the constituent search form must have Email address enabled as a search parameter.

  Primary email addresses are used keys to match constituents across systems.

  If multiple constituents are associated with the same primary email address, then an error will occur. The error will also be logged.

• This integration no longer uses the legacy REST API.

  Currently, however, it remains in Blackbaud CRM. This will be removed when this API service is fully decommissioned and removed from the application.

• To configure the integration, set up the Award Management Export API URL and token. No additional action is necessary.

• The export API uses a firewall to block access by IP addresses.

  Meanwhile, a universal allow list accepts traffic from any ZScaler data center. This affects the entire application.

  • For organizations hosted by Blackbaud, all traffic from Blackbaud CRM originates from a ZScaler data center.

    This enables organizations hosted by Blackbaud to run this integration with no additional firewall configuration.

  • However, for self-hosted organizations, this firewall blocks traffic from Blackbaud CRM.

    Use the export to manually add entries to the allow list for your specific instance of Award Management. These will only affect your instance.

    You must add your IP addresses to the allow list to enable the integration to work.

Tip: The integration for Award Management was first introduced with service pack 22. For full details on this integration, see Award Management in the online help.

By the end of 2020, AdobeFlash will not longer be supported or updated by Adobe. For more information and links to posts from all browser vendors, refer to the official announcement on Adobe's blog at Flash & The Future of Interactive Content .

As of Service Pack 22, Blackbaud Internet Solutions has deprecated the Flash Player part, and removed it from the list of available part types. No new instances of this part type can be created. Existing pages which use the Flash Player part will show a yellow banner indicating that the part has been deprecated.

Blackbaud encourages clients to review current industry best practices and standards, particularly HTML5 and refresh/redesign pages currently using Flash Player accordingly

Previously, the Events 2.0 part for Blackbaud Internet Solutions limited total registrants to 50 registrants. This maximum was cumulative for multi-level events; registrants at sub events were counted towards the maximum.

Now, the maximum number of total registrants is limited to 500. Additionally, the maximum is no longer cumulative for multi-level events; the maximum applies to each sub event separately.

In Blackbaud Internet Solutions, the Direct to payment section of Donation forms and Event (Classic) forms now include a checkbox option for Checkout.

• Select this option to use a Blackbaud Secure Payments page whenever Blackbaud Checkout is not supported by your selected merchant account.

• If you do not select this new option, the form will continue to behave as it did prior to this service pack.

This update fixes multiple defects and issues. For details, review the patch notes for service pack 22.