Email Processes

On the Email Processes tab of the Email Services page, you can view and manage the processes used to generate and send email messages through the program. You can manage multiple email processes.

• The email status process updates the status of an email job or invalid email addresses list based on information received from the Shared Services server.

• The general purpose process generates email messages for general communications such as newsletters, blasts, and notifications.

• The transactional process generates email messages for communications based on revenue transactions such as revenue acknowledgements and receipts.

Under Scheduled email processing, you can view whether a schedule is enabled for the email processes.

Under Email processing jobs, the processes used for email messages appear. For each process, you can view the date and status of its most recent instance, the dates the process most recently started and stopped, and any message about its status. You can enable or disable an email process as necessary.

To view additional information about a process, select its row under Email processing jobs. Beneath the row, information about the most recent instance of the process appears.

When an email process runs, the program generates a record of the instance of the process. To view the Job History page of a process, select its name under Email processing jobs. For information about the Job History page, see Email Process History.

From the Email Processes tab, you can manage the email processes as necessary.